Privacy Policy
Discernity
Effective Date: March 17, 2026
Discernity (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our services, website (discernity.com or related sites), or interact with us, including through Microsoft Teams Phone SMS messaging. This policy is required in part to support our use of SMS capabilities in Microsoft Teams Phone, as mandated by Microsoft and applicable telecommunications regulations. We provide this document to promote transparency while limiting our data practices to what is necessary for our business. By using our services or providing any personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services or provide your information.
1. Information We Collect We collect only the categories of personal information reasonably necessary to provide our services (such as internet, managed WiFi, or related communications for multi-dwelling units and subscribers). This may include:
- Contact and account information: Name, email address, phone number, mailing address, account username, and subscription details you provide when signing up, managing your account, or contacting support.
- Communication and SMS data: Phone numbers, SMS message content, and related metadata when you or we use SMS features through Microsoft Teams Phone (e.g., for notifications, support, or account-related messages). We do not use SMS for marketing broadcasts unless you explicitly consent.
- Usage and technical data: IP address, device information, browser type, pages visited, and basic analytics data collected automatically through cookies, logs, or similar technologies.
- Payment information: Billing details (processed securely by third-party payment providers; we aim to minimize direct storage of full card numbers).
We do not knowingly collect sensitive personal information (e.g., health data, racial or ethnic origin, or precise geolocation) unless it is strictly required for service provision and you provide it voluntarily. We do not sell personal information.
2. How We Use Your Information We use the information we collect for the following limited purposes:
- To provide, maintain, and improve our services (including internet connectivity, account management, and customer support).
- To communicate with you, including sending service-related notifications, responses to inquiries, or SMS messages via Microsoft Teams Phone where you have provided consent or it is necessary for the service.
- To process payments and manage subscriptions.
- To comply with legal obligations, respond to law enforcement requests, enforce our Terms and Conditions, or protect our rights and the security of our services.
- For internal analytics and service optimization (using aggregated or de-identified data where possible).
We do not use your information for unrelated marketing or profiling without your explicit consent.
3. How We Share Your Information We share personal information only in limited circumstances and with appropriate safeguards:
- With service providers and vendors who assist us in operating our business (e.g., hosting providers, payment processors, analytics tools, or Microsoft for Teams Phone/SMS functionality). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
- With Microsoft or telecommunications carriers as necessary to enable and deliver SMS messaging through Teams Phone.
- When required by law, subpoena, court order, or government request, or to prevent fraud, misuse, or violations of our Terms.
- In the event of a business transfer (e.g., merger, acquisition, or sale of assets), subject to standard confidentiality protections.
We do not sell, rent, or trade personal information for monetary consideration.
4. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. SMS-related data (e.g., message logs) is retained in accordance with telecommunications retention requirements and our operational needs. When no longer needed, we securely delete or anonymize it.
5. Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information (e.g., encryption for certain data in transit, access controls). However, no security system is infallible. We cannot guarantee absolute security, and you assume the risk of any unauthorized access.
6. Your Rights and Choices Depending on your location and applicable law (e.g., CCPA/CPRA in California or similar state laws), you may have rights to:
- Access, correct, or delete your personal information.
- Opt out of certain data sharing or sales (we do not sell data).
- Limit the use of sensitive personal information (we collect little to none).
To exercise these rights, contact us using the details below. We will respond within the time required by law (typically 30–45 days). You may also manage communication preferences (e.g., unsubscribe from non-essential emails) via links in our messages or your account settings. For SMS, reply STOP or follow opt-out instructions in any message. We do not discriminate against individuals who exercise their privacy rights.
7. Cookies and Tracking Technologies We may use essential cookies and similar technologies to operate our website and services. You can manage cookie preferences through your browser settings. We do not use tracking for cross-site advertising.
8. International Transfers If you are located outside the United States, your information may be transferred to and processed in the U.S. We take reasonable steps to protect it consistent with this policy.
9. Children’s Privacy Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have done so, we will delete it.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version with a new effective date on our website. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review it periodically.
11. Contact Us If you have questions about this Privacy Policy or our data practices, please contact us at: (877) 995-4675